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On this page you will find information on the handling of complaints at LUMITRONIX. If you should wish to return an item due to a defect, because you are not satisfied or for any other reason, we will explain one of the possible procedures in the following. In the event of questions, please do not hesitate to contact us by phone or email. The following texts are only intended as guidelines; there is no obligation to follow them.

Please fill in this form in order to generate a parcel label, with which you can return the item for free. You do not need to contact us beforehand or announce the return. Please do not send the parcels freight forward (not prepaid).

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